Policies & FAQs

Booking

Appointments are confirmed once you see the success screen in this app. You'll get your details on-screen — please save or screenshot them, and keep your manage link so you can change plans later.

Arrival

Please arrive 5–10 minutes early so we can settle in on time. Running more than 15 minutes late may mean we need to shorten or reschedule your service so the next guest stays on track.

Cancellation & reschedule

Need to change plans? Cancel or reschedule at least 24 hours before your appointment using the manage link from your confirmation. Same-day cancels and no-shows may require a deposit for future bookings.

Deposits

Some services ask for a small deposit to hold the chair. The hold is released if the deposit is not paid in time, and any deposit you pay comes off your total at checkout.

Color & lightening

Blonding and corrective color can take longer than booked. Extra bowls or time are charged as listed (or quoted) and always discussed before we continue.

Kids

Kid's haircut pricing applies to guests 10 years and under.

Prices

Menu prices can change. What's shown at booking is your guide — Jen can update anything in the owner dashboard. Services marked “Ask for quote” need a quick chat first.

Questions

Text or call (775) 253-2401, or DM @jenxco.hair.